Employment Consultant - City, London, United Kingdom,
6 months FTC
MAXIMUS People Services is part of MAXIMUS UK, a global leader in health and employment services. For over a decade, we have successfully helped tens of thousands of individuals into sustainable employment, develop their skills and gain their social and economic independence. Through our training and skills programmes, we connect employers with suitable, well-prepared and motivated candidates, and offer in-work support and aftercare services to retain and develop talent from within an organisation.
Manage a diverse customer case load into sustainable employment against set targets. Working with these customers in a jobs first approach, with a professional manner and high-commitment.
We cover Central London. The candidate for this role will be based at Barnsbury Jobcentre Plus (Islington) 3 days per week, 1 day per week at Wandsworth Jobcentre Plus and once every 2 weeks at Hammersmith.
The post holder will be responsible for:
Manage a case load of customers to secure sustainable employment achieving performance and service level targets.
Demonstrate the use of the Progress to Success step assessments and use the tools to achieve a targeted number of job placements per month with ongoing support to sustained employment
Assess customer's particular circumstances, identify the appropriate support/route back to employment, and develop a deep understanding of their skills, competencies and potential
Provide careers advice, guidance and vocational focus
Develop tailored action plans with customers to overcome key barriers and prepare them for (re)employment using the Secure toolkits for best practice
Secure specialist support (professional services - menu partners) for assessments, treatment plans, specialist training etc and follow up on recommendations
Conduct interventions, set stretch targets, book onto in-house training/refresher courses, arrange work experience and manage the value proposition for customers
Identify/source employment opportunities, match customers to suitable employment, support on self-employment and follow up on customer success
On job placement (either with our direct support or from customer's own initiative), provide support through a Transition Assessment to identify the start work and In Work support the customer will require to develop an 'in-work' action plan.
Ensure continuity of support is delivered to our customers through comprehensive customer details, maintaining up to the minute notes on key meetings, events and plans on our case management database
Ensure contract obligations and 'delivery points' are achieved and evidenced to support payments for our services
Maintain and report statistics relating to the provision of our services and performance including advising on potential risks and issues
Comply with security practice to ensure customer data is always dealt with in a confidential and secure way, and our obligations around this are maintained
Performance & Teaming:
Achieve individual and team targets to support the business unit delivering to profitable targets and within budget
Provide high quality employment services to all customers in compliance with the Equality Act
Support customer satisfaction activity
Provide support for colleagues absence or high customer volumes in your own or other offices
Promote our services to potential employers, volunteers, networks etc and assist/support a network of relationships maintaining the professional company image and values
Support new joiners through work shadowing, buddying or generally being on hand to answer questions and provide assistance
Develop/maintain a broad knowledge of the UK benefit system (mandatory or voluntary customers, benefit groups etc) relevant to the Welfare to Work Sector
Develop/maintain an in-depth area of knowledge/expertise relevant to your market customer base and support colleagues in this area
Maintain a broad knowledge of local market (community, educational, employers and volunteer)
Maintain a good knowledge of internal policies and procedures
The responsibilities above may be amended from time to time, and should be read to include other duties as reasonably directed from time to time.
This position may include occasional travel to other offices in the area.
Clear communicator, good listening skills and a persuasive style
Ability to plan, organise, manage priorities and own workload
Performance and delivery focused - works to targets and deadlines
To be able to produce a high quality, tailored, CV
The ability to identify and address practical barriers to customers' motivation to work, and be able to provide constructive solutions to these
Be able to suggest appropriate interview techniques and answers according to customer circumstances
Resilience and resourcefulness
Enjoys working on their own and as part of a team
Self-starter with strong planning and organisations skills
High degree of accuracy and attention to detail
Values and supports continuing professional development
To be able to support a customer who has fallen out of work and assist them into subsequent work
Calm, rational and objective in all situations
To understand how to support customers to plan and carry out effective job searching activity
Knowledge to explain how recruitment processes work, and challenge preconceptions in this area
Qualifications & Experience:
Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths is preferred
Proven success in achievement of targets in a high performance culture
Ideally, advice and guidance (equivalent to National Vocational Qualification (NVQ 3)
Previous work experience in a front line consultant equivalent role
Microsoft office & internet-based applications - intermediate level