Head of Customer Experience and Communications - Morden, Surrey, United Kingdom,
A leading organisation that is owned by the government is currently hiring a Head of Customer Experience and Communications on a contract basis for 3-6 month rolling contract.
This is senior management position that will report into the Chief Executive, Corporate Management Team and Cabinet Members on key communications, consultation, engagement, complaints and customer service issues.
The chosen Head of Customer Experience and Communications will be responsible for corporate communications, consultation and engagement, frontline customer services, contact centre, web team, translations service, internal communications, events and corporate publications, corporate complaints and Members Enquiries service and concessionary travel.
Lead high performing, ambitious communications, customer services, complaints, Members Enquiries, consultation and community engagement services, while driving forward innovation and
improvements to increase income generation and maximise commercial opportunities.
Lead and drive the delivery and continuous improvement of our client's customer contact (face-to-face, telephone, website and digital platforms). Innovating and driving the use of digital and social media to improve the delivery of services to residents and customers efficiently and effectively.
Lead high performing engagement and consultation services to ensure that the residents, customers and community partners are fully engaged with our client's agenda and strategic priorities, continually driving innovation through digital engagement and a new engagement strategy for the organisation.
Qualifications and Experience
Understanding of the structure of local Government, the role of elected members and current issues facing local Government.
Much have a relevant degree of professional qualification and/or equivalent work experience in a leadership role.
Delivery of effective communications, media and marketing for a multi-functional, political organisation
Experience of managing customer facing services (face-to-face, telephone, online) in a multi-functional public sector organisation
Experience of strategy and policy development and delivery.
Evidence of continuing professional development.
Rate: £650 - £700 (inside) - per day on a 6 month rolling contract / 35-hour week 9am - 5pm.
Right next to the tube station and easily accessible by car.
Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch with more details.
Head of Customer Experience and Communications - £650 - £700 - 6 Months