Head of Trading - City, London, United Kingdom,

Located within Freemasons Hall in Central London (Holborn / Covent Garden) The Museum of Freemasonry houses one of the finest collections of masonic artefacts and archives in the world. It welcomes over 44,000 visitors a year and has a small gift shop.

The Hall itself provides a magnificent art deco meeting place for UK and international masonic lodges. It is open to both freemasons and the general public and includes 'Letchworth's' an in-house (and online) masonic attire and gift shop. Gross retail turnover currently exceeds £1m pa.

There are now exciting plans in development to introduce a café into the Hall, along with other initiatives that will open-up this iconic and unique venue to a wider audience.

Role description

This new role will lead the strategic development of commercial activity across the Museum of Freemasonry (registered charity ) and its retail trading subsidiary, 'Letchworth's'.

You will have overall responsibility for the commercial and operational performance of 'Letchworth's', its online proposition and the Museum gift shop; the profits of which are donated each year to the Museum of Freemasonry.

Working with both the Museum of Freemasonry and the United Grand Lodge of England (UGLE), who own Freemasons' Hall, you will re-envision the retail proposition (in store and online) as part of a major redevelopment which will make the building more open and accessible. You will be responsible for developing new commercial opportunities, potentially to include catering.

The Museum of Freemasonry is an equal opportunities employer. No prior knowledge of freemasonry is required.

Key responsibilities:

  • Lead on an interim refresh and repositioning of 'Letchworth's' (which may incorporate rebranding) in order to increase short/medium term sales and profit. This will include range planning, visual merchandising and the embedding of commercial and operational practices.

  • Work with the Marketing and Audience Development Executive to commission a new online shop and to promote the Museum's commercial offer.

  • Lead on the relocation, redesign and fit-out of a new-look 'Letchworth's'.This will involve working with an external consultant and be part of a wider, UGLE-led project to open up more of Freemasons' Hall to the public.

  • Develop the Museum shop's offering by introducing new merchandise ranges that will appeal to its target visitor segments

  • Lead, support and develop the Shop Manager and Retail Buyer/Merchandiser (two new roles), who will be responsible for the day to day operation of 'Letchworths' and its future iteration.

  • Provide accurate and succinct management information to relevant internal parties. Set clear financial and cost control targets based on measurable KPI's. Engage and inform colleagues on progress.

  • Develop new business opportunities for income generation, to include expanding the Museum's membership programme

  • Ensure exemplary customer service is delivered across all customer touchpoints

  • Expand and restructure the shop team to enable opening on Sundays and public holidays

  • Manage, develop and coach staff and volunteers, ensuring that the team has the skills and awareness necessary to exploit the commercial opportunities

  • Ensure the effective management of health and safety and security for Letchworth's working with Freemasons' Hall facilities staff

  • Work collaboratively with staff and colleagues as a member Museum of Freemasonry senior management team

Additional responsibilities:

It is hoped that it will be possible to create a café-bar as part of the redevelopment of Freemasons' Hall. Plans for this are in the early stages. If it goes ahead this role may also involve some or all of the following:

  • Leading or contributing to the development of a hospitality concept for Freemasons' Hall

  • Leading or contributing to the design and fit out of a new café-bar

  • Procurement and ongoing management of a contract caterer to operate the café-bar as a concession.

Staff management responsibilities:

This post-holder will have responsibility for a team of around 5 FTE, including direct line management of:

  • Shop Manager

  • Retail Buyer/Merchandiser

Hours of work

21 hours per week, to include some weekends and evenings.

Working arrangements to be agreed prior to appointment.

Salary and Benefits

The salary will be pro rata £40,000 - £45,000 FTE pa (21 hours = £24,000 - 27,000 pa) depending on experience

Skills and Attributes

The following are essential:

  • Relevant, senior experience in a commercially focused role with specific budgetary and profit and loss responsibility

  • Proven success and creativity in managing a high-turnover retail outlet and leading commercial development

  • Creative flair in terms of understanding the retail context in which 'Letchworth's' trades

  • Experience of managing and developing teams and leading change

  • Financial literacy and the ability to understand, interpret and communicate management information

  • Marketing experience or a working understanding of marketing principles, branding and marketing channels

  • Demonstrated ability to deliver excellence in customer service

  • Ability to manage projects from inception to completion

  • Ability to in