IT Consultant - Edinburgh, Midlothian, United Kingdom,

ITSM Consultant - Outside IR35 - Remote - 6 Months - Up to £400 per day

My Client requires an experienced ITSM Consultant to come on board in order to:

  • Write Service Desk Statement of Work (Service Desk Handbook)
  • Document IPCC processes and ways-of-working within ServiceNow Knowledge Management System
  • Review and adjust Risk profiling for company change management based on the historic data
  • Set-up meaningful SLAs across IT Enablement to form a basis for Service Reviews

Significant and demonstrable commercial experience in the following areas:

  • Experience with ServiceNow
  • Operational experience leading Service Desks
  • Previous process management and process ownership experience
  • Experience in SLA & reporting set-up
  • Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills
  • Experience in Remote Working Service set-up
  • Knowledge of the newly offered products in New York and Orlando ServiceNow releases
  • Exposure to Agile working methods

If you are interested please apply - Or you can email your..... click apply for full job details