Operational Planning Manager - City, Manchester, United Kingdom,
We currently have an exciting opportunity for an experienced Planning Manager to join our growing Digital Transformation Team within the role of Operational Planning Manager. This role is key to improving our standing in the market, and we have plans to support significant growth across our businesses.
The key part of this role will involve creation and roll out of robust contact centre operational planning models and corrective variance analysis across our regional contact centres made of 50 - 250 employees within each hub. In addition, you will also be responsible for conducting training of planning model building out into our operations.
As our brands operate across the UK, travel will be expected within this role.
Ensure operational planning is data driven and has robust forward view forecasts allowing for seasonality etc
- Excellent analytical skills
- Ability to interpret adn act upon complex data
- Passionate about operational excellence and customer experience improvement
- Good, lateral and creative thinker
- Strong skills in cultivating and delivering upon working relationships
Proven experience of delivering operation planning models
Proven track record in improving operational efficiency and effectiveness
Excellent stakeholder management and engagement skills
Our commitment to employee development through training, personal development plans, professional qualification support and career progression, has resulted in excellent retention levels. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.
The ICS Group is an equal opportunities employer