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Operational Planning Manager - City, Manchester, United Kingdom,

Job Title: Operational Planning ManagerDepartment: ICS Digital TransformationLocation: Manchester (With regional travel)Full Time - 3-month fixed term contractICS is one of the UK's leading healthcare staffing providers delivering across approx. 24 brands. Our aim, which underpins everything we do, is to be the first choice for health, life sciences and social care professionals and clients. Our recent achievements have seen us outperform our main competitors with strong growth across each of our markets.
We currently have an exciting opportunity for an experienced Planning Manager to join our growing Digital Transformation Team within the role of Operational Planning Manager. This role is key to improving our standing in the market, and we have plans to support significant growth across our businesses.

The key part of this role will involve creation and roll out of robust contact centre operational planning models and corrective variance analysis across our regional contact centres made of 50 - 250 employees within each hub. In addition, you will also be responsible for conducting training of planning model building out into our operations.

As our brands operate across the UK, travel will be expected within this role.

Responsibilities include:
  • Create base operational planning models
  • Train out operational planning best practice
  • Challenge our current operating models
    Ensure operational planning is data driven and has robust forward view forecasts allowing for seasonality etc
  • Ensure operational plans reflect planned change activities and has measurement in place to enable benefits realisation to be conducted

    About You:

    • Excellent analytical skills
    • Ability to interpret adn act upon complex data
    • Passionate about operational excellence and customer experience improvement
    • Good, lateral and creative thinker
    • Strong skills in cultivating and delivering upon working relationships


    Proven experience of delivering operation planning models

    Proven track record in improving operational efficiency and effectiveness

  • Excellent stakeholder management and engagement skills

    What we can offer you In exchange for your hard work we can offer you a competitive salary in addition to company benefits which include 25 days annual leave + bank holidays which increase with years of service, company pension scheme where we match your contribution up to 5% plus many more excellent benefits.
    Our commitment to employee development through training, personal development plans, professional qualification support and career progression, has resulted in excellent retention levels. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.
    The ICS Group is an equal opportunities employer