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Performance, Risk and Resilience Manager - London, United Kingdom,

The Performance, Risk and Resilience Manager will have lead responsibility and autonomy for this area and will be key in providing expert advice and guidance in the complex areas of performance management, risk management, business continuity planning and continuous improvement

Client Details

This is a government based institution



* Lead on the development, preparation and reporting of appropriate performance & quality measures across SD to support corporate and team reporting and annual business plans, ensuring that all proposed objectives are timely and measurable.

* Monitor and report performance against SD's Business Plan and audit recommendations, preparing and presenting comprehensive quarterly Business Plan Objective (BPO) progress reports to the SD Management Board (SDMB) and Management Board, identifying operational risk/areas for remedial action and ensuring that such action is taken.

* Prepare the non-finance parts of quarterly packs including assurance returns, in readiness for quarterly Challenge meetings proactively liaising with relevant stakeholders to ensure timely contributions.

* Liaise with the Head of Business Planning & Performance in Corporate Services in relation to the development of the Annual Corporate Business Plan, with direct responsibility for ensuring that SD business objectives are accounted for appropriately.

* Ensure that SD has appropriate and up to date risk registers in place at all levels, and within all teams, from the high-level corporate risk to detailed operational risk registers, challenging managers who do not have up to date registers in place and setting timescales for completion and updates.

* Work authoritatively and autonomously to explain policies and procedures to the SD Management Board, provide timely specialist advice and challenge to senior managers to manage risk, including reputational risk to the institute, in a fast-moving environment, and ensure that the SDMB undertakes regular reviews of security risk.

* Act as business continuity author for SD setting up and maintaining a robust business continuity plan on Clear View software and ensuring that the Plan is clear about dependencies with suppliers and other internal teams and that teams within SD can continue to deliver services at agreed levels during an incident.

* Advise Directors, Deputy Directors and senior managers on business continuity management, risk management and business planning processes, and exercise and test cross-departmental aspects of the SD Business Continuity Plan.

* Act as Contract Management Champion for SD, leading on monthly contract management reporting, ensuring SD senior managers comply with procurement policies and responsibilities, leading quarterly reviews with contract managers of all SD contracts, promoting best practice, and acting as the key point of contact for Procurement and Commercial Service (PCS).

* Act as SD's lead advisor and practitioner.

The above duties are not intended to be an exhaustive list. The job description may be reviewed periodically in order to ensure that the duties meet the requirements of the team and to make necessary changes.


While there are no mandatory qualifications for this role, the post-holder would be expected to demonstrate substantial experience and specialist knowledge in the areas of: performance management, risk management, business continuity planning and contract management, and demonstrate a good level of numeracy and literacy.

  • Excellent interpersonal skills with the ability to quickly gain the confidence of colleagues at all levels and influence a range of stakeholders. Flexible in responding to changing requirements and circumstances, with the ability to challenge and persuade where appropriate.

  • Strong planning skills, with the ability to autonomously prioritise for self and others to ensure that changing short, medium and long term demands and deadlines are met. The ability to work under pressure.

  • Excellent communication skills, including active listening, consults others, handles differences constructively and builds good relationships, trust and co-operation with diverse range of colleagues and stakeholders, upholding the principles of equality, diversity and inclusion.

  • The ability to report on key performance indicators (KPIs) and to support the development of new performance measures. Ability to advise on the allocation of resources to best deliver goals.

  • Able to understand and ensure compliance with House policies and procedures. Experience of developing and maintaining risk registers.

  • Demonstrates an ability to develop, document, implement and continuously improve business/ customer processes. Able to identify and scope opportunities for new projects, working collaboratively with the wider services.

Job Offer

This is a 12 month Fixed term contract with possibility of extension and/or permanency. Immediate start required