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Process & Performance Manager - City, Liverpool, United Kingdom,

The Process & Performance Manager will be responsible for leading the systems and data management service for People Services, managing a small team of analysts to ensure effective user administration, maximising systems capability to enable effective automated service delivery, ensuring the accuracy and integrity of people data across the group at all times.

Client Details

A successful and credible property and housing organisation who has been established for nearly 100 years. A value-driven organisation.


The Process & Performance Manager will have the following duties:

  • Lead, develop, coach and motivate the Systems and Data Analysts to deliver an efficient and effective systems and data service to enable People Services to perform at optimum capacity and deliver the People Strategy
  • Drive a customer first ethos throughout the team, putting the customer at the heart of People Services ways of working, driving and influencing behavioural change
  • Manage cyclical systems activity to support the employee life cycle including the launch of the performance review process and the pay review
  • Manage the delivery of cyclical management information (MI) for People Services, enabling accurate reporting of people data to support delivery of the People Strategy
  • Ensure the integrity and quality of people data, carrying out quality assurance activity including data audits, identifying and addressing data quality issues to ensure data integrity standards are identified, communicated and adhered to effectively
  • Collaborate with IT colleagues to support, design, build, implement and test the development of any new systems and upgrades to existing systems to ensure smooth running of services with minimum impact to front facing operational practice and customers
  • Work with the Group Business Information and Insight team to define data requirements, frameworks and reporting tools creating and maintaining one version of the truth
  • Own, design and build Group establishment data ensuring hierarchy, posts and line management data accuracy and effective integration and interface with People Services and downstream systems


The Process & Performance Manager must have the following:

  • Experience of successfully leading, managing and motivating HR teams, including managing team performance
  • Experience of successfully providing HR systems support and administration within a large complex organisation
  • Demonstrable experience of managing a customer focused HR systems support service
  • Comprehensive working knowledge of HRMS databases and systems including HR, Payroll, Recruitment and
  • Learning and Development systems with strong MS Office skills
  • Experience of project management methodologies and how to use them effectively ensuring success with overall projects

Job Offer


  • Competitive salary up to £43k
  • Liverpool location
  • On-site parking
  • On-site facilities
  • Close to public transport and motorways
  • Fantastic working environment
  • Subsidised canteen on-site